project management :: service management

Under a multidisciplinary, strategic and technical approach, I participate in the design and development of end2end products or services based on different technologies and with go2market planning. My experience in the implementation of agile frameworks enables collaborative project management and continuous adaptation to change. Through data-driven decisions and user experience I support the effective resolution of artefacts. Following ITIL practices and with an analytical mindset, I contribute to service and process optimisation, automation and value delivery. I am passionate about innovation and technology that positively impacts business and people and their knowledge.

Software Project Management (SPM)

Product development. Functional analysis. Market research. Definition of scope and backlog. Brand strategy. UI/UX design. Risk management. MERN stack and Java. Implementation of agile management frameworks (Scrum) and hybrid.

Service Quality Management (SQM)

ITSM standardisation and ITIL practices. Improvement of customer satisfaction. Process optimisation and documentation. Continuous improvement plans. Service catalogue configurations. Information security and compliance. Measurement methods.

Knowledge Management (KM)

Optimising intellectual capital, capturing, storing, sharing knowledge. Promotion of innovation. Support centres and training programmes. Technical onboarding. Placing decision-making (PDA). Creating a culture of continuous learning.

ITIL®. Prince2®. Agile. Scrum Master. Web Application Development Technician. Master's degree in Digital Marketing from ESIC. Graduate in Marketing