Product development. Functional analysis. Market research. Definition of scope and backlog. Brand strategy. UI/UX design. Risk management. MERN stack and Java. Implementation of agile management frameworks (Scrum) and hybrid.
ITSM standardisation and ITIL practices. Improvement of customer satisfaction. Process optimisation and documentation. Continuous improvement plans. Service catalogue configurations. Information security and compliance. Measurement methods.
Optimising intellectual capital, capturing, storing, sharing knowledge. Promotion of innovation. Support centres and training programmes. Technical onboarding. Placing decision-making (PDA). Creating a culture of continuous learning.